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Agreement to data protection management

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This site is operated by UAB Otus (Registration number: 300865651, VAT code: LT100003237415) from its registered address at  Partizanų g. 44-12, 49471 Kaunas, Lithuania.

Purpose of this site

The purpose of the site is to provide you with information about the business of UAB Otus and our products. Please note that other or additional terms will apply (e.g. in relation to the sale and delivery of goods).

Availability of the site

We have taken every care in the preparation of the site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times.

Product availability

Reference to any product or service on the site does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available to all countries. 

Use of our website

Your use of our site is governed by our Terms and conditions. Please take the time to read it, as they include important terms which apply to you. 

Applicable Law

These Terms are governed by and will be construed in accordance with Lithuanian law. Any disputes arising under or in connection with  Terms and Conditions shall be subject to jurisdiction Lithuanian Courts.

About us

UAB „OTUS“ is one of the leading wholesallers for Locksmiths and Auto Locksmiths. Company was established in 2007 in Lithuania, city of Kaunas and runs www.topkey.lt with over 5000 products in stock. We are official distributor of Errebi, Miracle, Keyline and Xhorse in Baltic countries and we sell Mottura, Secureme, Dierre, Nxp, Texas Instrument, Smartrac, SokymaT, Automative, Philips, Maxell, Gerda, Lishi, Silca, An-san, Goso, Kurt, Iseo, Tango, Dorma, Potent, Jma, Tesio, Mul-t-lock, Keydyi, Klom, GP Batteries and Assa-Abloy products worldwide.

www.topkey.lt  has a motto „Wholesale keys worldwide“ and sells domestic key blanks, car keys, immobilizers, remote controls, key cutting and programming equipment, key accessories and Locksmith tools.

www.topkey.lt exports it’s products to all European countries, Asia, Australia and nearby isles, Africa, North&South America and has more than 800 Customers from countries like Italy, United Kingdom, China, South Korea, New Zealand, Australia, Argentina, Brasil, South Africa, Canada and many more.

Topkey.lt is proud to be nominated Strongest business in Lithuania many years in a row. Locksmiths, wholesale Customers and suppliers are welcome.

Terms of sale

The Buyer is asked to register at www.topkey.lt and provide full business details including business name, address, delivery address, contact information and VAT number if applicable. www.topkey.lt is trade only business and doesn’t provide services to general public. 

Once Buyer has selected the goods or services to be purchased and formed the shopping cart, completes all the ordering steps, the last of which is the payment method selection and confirmation, purchase-sale agreement shall be deemed to have been entered into only after Buyer  is approved as representing Locksmith industry and goods ordered can be shipped to required country or region.

The products offered at www.topkey.lt website state product specifications as well as the price of the product in EUR, excluding VAT and excluding shipping costs. The content of www.topkey.lt has been compiled with the greatest care. However, we cannot give any guarantees with regard to the nature, accuracy or content of this information. The products offered contain the most accurate and truthful description and/or image of the product.

If the cost prices or the prices for which www.topkey.lt purchases the goods and/or services of third parties undergo a change between the time the agreement is concluded and the time of delivery, www.topkey.lt  has the right to change the agreed price accordingly or cancel the order, while www.topkey.lt is not liable for damage that arises and will arise directly or indirectly from this change or cancellation.

www.topkey.lt operates in B2B and B2G sectors and can provide special pricing for wholesale Customers. 

The Buyer agrees that the purchase documents - VAT invoices, which are also the warranty vouchers of the goods - should be submitted to him electronically at the email address specified on the Buyer's registration form immediately after the order has been completed. VAT invoices shall specify the goods selected, their quantity, the discounts granted, the final price of the goods, including all taxes, and any other information required for the approval of the accounting legislation.

We accept Visa, Mastercard, Maestro, PayPal payments and bank transfers.

Delivery terms

www.topkey.lt aims to provide a fast and reliable delivery worldwide. Our deliveries shall be made ex works Incoterms 2010. Unless otherwise agreed we shall be free to determine the mode of transport. www.topkey.lt Customer is free to  arrange order collection buy it’s preferred delivery company with prior notice.

TNT courier services are used for international deliveries and Venipak delivery services are used for deliveries to Baltic countries (Lithuania, Latvia, Estonia). Additional delivery services for Customers from Baltic countries can be offered upon request. 

Order value below 500 Eur (exc. VAT) are subject to carriage charge per actual weight.

Order value over 500 Eur (exc. VAT) or more are delivered free of charge within EU (Retail customers only). Carriage charges are  applicable for non EU destinations.

Once dispatched, orders can be tracked using TNT tracking services. We can’t provide tracking services for orders sent via Venipak.

Privacy statement

We process personal data in the context of our services. We may have received this information from you, for example via our website, e-mail, telephone or app. With this privacy statement we inform you about how we handle this personal data.

Which personal data we process depends on the precise service and circumstances. Often it concerns 

the following data:

- name and address data; 

- Contact details (e-mail addresses, telephone numbers) and name and position of contacts; 

- Bank account number; VAT number;

- Information about your activities on our website, IP address, internet browser and device type.

In a number of cases we process the personal data in order to comply with a legal obligation, but usually we do this in order to be able to implement our services. Some data is recorded for practical or efficiency reasons, which we (may) assume are also in your interest, such as:

- Communication and information provision; 

- Being able to provide our services in the most efficient way possible; 

- The improvement of our services; 

- Invoicing and payment collection.

The above also means that we use your personal data for marketing purposes or to send you advertising materials or messages about our services, if we believe that these may be of interest to you. We may also contact you to request feedback on services provided by us or for market or other research purposes.

In some cases it may be that we want to process personal data for reasons other than the above and that we will explicitly request your consent. If we ever wish to process personal data that we may process based on your consent for other or more purposes, we will first request your consent for this.

We may also use your personal data to protect the rights or property of ourselves and those of our users and, if necessary, to comply with legal proceedings.

In the context of our services, we can use third-party services, for example if these third parties have specialist knowledge or resources that we do not have in-house. This can be so-called processors or sub-processors, who will process the personal data based on your exact order. Other third parties that, are not processors of the personal data but who have or may have access to it, are for example our 

system administrator, suppliers or hosting parties of online software, or advisors whose advice we obtain regarding your assignment. If the engagement of third parties means that they have access until the personal data or which they themselves record and / or otherwise process, we will agree with those third parties that they will comply with all obligations of the GDPR. We will only engage third parties from whom we can and may assume that they are reliable parties who handle personal data adequately and can and will comply with the GDPR. This means, among other things, that these third parties may only process your personal data for the aforementioned purposes. 

It is of course also possible that we have to provide your personal data to third parties in connection with a legal obligation.

We will under no circumstances provide your personal data to third parties for commercial or charitable purposes without your explicit permission.

We will not process your personal data for longer than is useful for the purpose for which it was provided. This means that your personal data will be stored for as long as they are necessary to achieve the relevant goals. Certain data must be kept longer (usually 10 years), because we must comply with statutory retention obligations (for example, the tax retention obligation).

We have taken appropriate organizational and technical measures to protect the personal data to the extent that they can reasonably be expected of us, taking into account the interest to be protected, the state of the art and the costs of the relevant security measures.

We oblige our employees and any third parties who necessarily have access to the personal data to secrecy. We also ensure that our employees have received correct and complete instructions on how to handle personal data and that they are sufficiently familiar with the responsibilities and obligations of the GDPR.

You have the right to inspect, rectify or delete the personal data that we hold about you (except of course if this violates any legal obligations). You can also object to the processing of your personal data (or part of it) by us or by one of our processors. You also have the right to have the data provided by you transferred by us to yourself or directly to another party if you wish.

If there is an incident (a so-called data breach) concerning the personal data in question, we will inform you immediately, unless there are compelling reasons, if there is a concrete chance of negative consequences for your privacy and the realization thereof. 

If you have a complaint about the processing of your personal data, we ask you to contact us about this. The first point of contact for privacy aspects at our organization is [email protected]

Return policy

www.topkey.lt user (The Buyer) has the right, without giving a reason, to reject the item within 14 (fourteen) days if it has not been used, damaged or has not undergone any material change, that is to say, which were necessary to inspect the item received. No returns will be accepted without prior communication. The Buyer must exercise this right responsibly and return the item in its original neat packaging as well as return all parts of the item. The cost of returning the item must be borne by the buyer. All returns must be direct to Kalantos 125A, Kaunas, Lithuania, LT-52312. Returns must not be given to a third party, our representative or agent, unless authorized to do so. Credit notes will not be issued until the goods are receipted back in our warehouse.

We can’t offer credits or exchanges, unless faulty or not as described, on the following items:

1. Service contracts which have been wholly provided to the consumer, provided that the consumer has been given express consent before the provision of the service and that he is forfeited to complete the contract;

2. Contracts for goods which are manufactured in accordance with the specific instructions of the consumer and which are produced in response to the consumer's personal choice or instruction, or which are clearly adapted to the consumer's personal needs;

3. Contracts for goods of short duration;

4. Contracts for packaged goods which have been unpacked after delivery and which are not fit for return for health or hygiene reasons; 

5. Contracts for goods which, after delivery, are inherently intermixed with other goods; 

6. Contracts for packaged video or audio recordings or packaged software that were unpacked after delivery;

7. Contracts for the supply of digital content where the supply of the digital content has been subject to the prior express consent of the consumer and to the exclusion of any right of withdrawal.

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